Order
Information about changing your order, delivery and payment methods.
Delivery
What is the delivery time?Place your order on a working day before 17:00, and we’ll ship it the very same day! Please note: during busy sale periods and holidays, delivery might take a little longer. What are the shipping costs?Enjoy free shipping on
Change or cancel order
Can I still change or cancel my order?We process and ship orders as quickly as possible, which means it’s not always possible to change or cancel your order once it has been placed. Can I still change my pre-order?Since pre-orders are not shipped imm
Payment methods
Which payment methods do you offer?You can pay safely and easily using:. iDEAL. Credit card. Belfius. KBC. Bancontact. Klarna. Do you also offer “pay later”?Yes! You can pay afterwards with Klarna.Please note: it may happen that a pre-order is delive
Order not received
Package marked as delivered, but not received. Sometimes DHL/DPD may deliver your package to a neighbour without clearly indicating this. Therefore, always check whether your package was delivered there.If not, please wait 24 hours to see if your pac